WebOps Specialist - Remote

Overview

At SonderMind, we’re transforming mental health care by making it more accessible, personalized, and effective. Our digital experience is a critical piece of how people discover, learn, and engage with SonderMind. As the WebOps Specialist, you will play a hands-on role in ensuring SonderMind’s marketing web properties run smoothly, efficiently, and at scale.

In Short

• Act as a bridge between marketing and technical teams to ensure requests are scoped accurately and delivered efficiently.
• Manage day-to-day CMS operations, including new page creation, module updates, copy changes, and publishing oversight.
• Serve as CMS administrator, troubleshooting publishing issues and coordinating QA for staging and production environments.
• Facilitate the workflow for web build requests, routing tickets to appropriate teams and tracking progress to completion.
• Maintain technical hygiene across web properties by running proactive QA checks, monitoring code integrity, fixing broken links, and etc.
• Support experimentation and analytics initiatives by ensuring proper test setup and event tracking.
• Collaborate with cross-functional stakeholders to ensure all updates meet brand, accessibility, and performance standards.

Requirements

• 4+ years of experience in web operations, website management, or a related role.
• Hands-on experience with CMS and familiarity with HTML/CSS.
• Strong understanding of web QA processes, accessibility standards, and performance best practices.
• Comfortable with sprint-based workflows and ticketing systems (e.g., Jira, Asana).
• Experience supporting analytics and experimentation tools, and leading A/B implementation with a high standard of excellence.
• Detail-oriented with strong organizational and project management skills.
• Bachelor’s degree in Marketing, Communications, Information Systems, or related field preferred.

Benefits

• A commitment to fostering flexible hybrid work.
• A generous PTO policy with a minimum of three weeks off per year.
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate).
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options.
• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events.
• Eight weeks of paid Parental Leave.
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary.
• Travel to Denver 1x a year for annual Shift gathering.
• Fourteen (14) company holidays.
• Company Shutdown between Christmas and New Years.