Care Coordinator - Remote

Overview

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

In Short

• Seeking a Care Coordinator to support patients needing mental health care.
• Act as a key connector between patients, providers, and healthcare organizations.
• Manage care coordination tasks in a fast-paced environment.
• Help patients navigate complex care decisions.
• Maintain empathy and professionalism in communications.
• Join a dedicated team of Care Coordinators.
• Focus on teamwork and operational excellence.

Requirements

• 2+ years in customer-facing or care coordination roles.
• 1+ years of external-facing customer support experience.
• Strong systems fluency and ability to learn new platforms.
• Recognize signs of patient crisis and escalate appropriately.
• Experience in a high-volume, fast-paced environment.
• Manage tasks within a queue- and SLA-driven workflow.
• Proficient in CRMs, EMRs, and documentation tools.
• Experience collaborating cross-functionally in a remote setting.

Benefits

• 100% remote work environment (US-based only).
• Attractive pay and benefits with full transparency.
• Comprehensive health benefits including medical and dental.
• 401(k) plan access for future savings.
• Generous time-off policies including self-care weeks.
• Paid parental leave for all parents.
• Employee Assistance Program (EAP) for health support.
• New hire home office stipend for workspace setup.
• Quarterly department stipend for team activities.
• Wellness events and lunch & learns on engaging topics.
• Community and employee resource groups for inclusion.