Care Coordinator - Remote

Overview

The Care Coordinator role focuses on providing exceptional customer service and support to members navigating their health and care journey.

In Short

• Put people first, making decisions with the member’s best interests in mind.
• Communicate and follow-up with plan members to ensure understanding of the program.
• Facilitate patients through the surgery review process.
• Manage a case load across a variety of clients and surgical categories.
• Coordinate the scheduling and approval process for surgeries.
• Obtain necessary information for the referral process.
• Collaborate with providers and clinics to resolve issues.
• Maintain confidentiality and comply with HIPAA regulations.
• Demonstrate Transcarent core values.
• Be willing to work overtime as needed.

Requirements

• 2 to 4 years of customer relationship and phone center experience.
• Proficient in data entry and Microsoft Office.
• Excellent customer service and communication skills.
• Prior healthcare industry experience preferred.
• Strong organizational and problem-solving skills.
• Ability to manage a high-volume caseload.
• Strong attention to detail.
• Ability to work in a dynamic environment.
• Experience in surgical scheduling is a plus.
• Willingness to adapt to changes positively.

Benefits

• Competitive medical, dental, and vision coverage.
• 401(k) Plan with a generous company match.
• Flexible Time Off/Paid Time Off, 12 paid holidays.
• Life Insurance, Disability Insurance, and Supplemental Insurance.
• Mental Health and Wellness benefits.