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Technical Support Engineer - Remote

Posted 45 weeks ago
Customer Service
Full Time
Worldwide

Overview

As a Technical Support Engineer, you will support customers by training, providing application engineering services and general technical consultancy in solar photovoltaic inverters, energy storage systems and EV chargers.

In Short

  • Support customers by training and providing technical consultancy.
  • Develop relationships with key stakeholders in the distributor and installer network.
  • Collaborate with sales teams to maintain customer relationships.
  • Deliver online or onsite training to customers.
  • Establish knowledge of local regulatory requirements.
  • Provide feedback to Product Management for product enhancement.
  • Assist customers in the after-sales phase.

Requirements

  • Experience in solar photovoltaic technology.
  • Strong communication skills.
  • Ability to train and support customers effectively.
  • Knowledge of regulatory requirements in the energy sector.
  • Experience in customer relationship management.

Benefits

  • Work with a leading provider of renewable energy solutions.
  • Be part of a passionate team dedicated to sustainability.
  • Opportunity for professional growth in a global company.
Solplanet logo

Solplanet

Solplanet, a brand under the private equity-backed AISWEI, is a leading provider of renewable energy solutions, specializing in solar inverters, energy storage systems, and EV chargers. With over 15 years of expertise in research and development and manufacturing, Solplanet combines strong technological heritage from Germany and China. The company is recognized as one of the largest manufacturers of solar string inverters globally, producing 18 GW annually. Committed to making solar energy accessible to everyone, Solplanet focuses on delivering user-friendly and reliable products while fostering a culture of collaboration and innovation within a diverse, international team.

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