Member Services Advisor - Remote

Overview

As a Member Services Advisor, you will be a pivotal contributor to our Member Services Team, enhancing member-business interaction and experience in a fast-paced environment.

In Short

• Maintain Sollis Health’s member/consumer interface strategy.
• Work cross-functionally with marketing, sales, and medical to design an exceptional customer experience.
• Spearhead the membership renewal process.
• Execute the member-retention program and communications strategy.
• Hold retrospectives and solicit customer feedback.
• Develop and iterate on an all-team manual for customer engagement.
• Oversee member billing and accounts.
• Utilize appropriate documentation and escalation paths.
• Maintain accurate records of customer success activities.

Requirements

• Bachelor's Degree.
• 3-5 years experience in account management or customer success, preferably in healthcare.
• Good understanding of management practices and techniques.
• Proficiency in Microsoft Office and customer service software.
• Medical experience (nurse, social worker) and Salesforce knowledge are a plus.

Benefits

• Work in a fast-paced, dynamic environment.
• Opportunity to enhance member experience.
• Collaborate with cross-functional teams.
• Engage in continuous process optimization.
• Be part of a unique healthcare service model.