Motor Service Advisor - Remote

Overview

We are looking for a dedicated Motor Service Advisor to join our team. In this role, you’ll be the face of Fixter, helping our customers with their car maintenance needs and ensuring they have a seamless, stress-free experience.

In Short

• Provide exceptional customer service via phone, email, and live chat.
• Keep customers updated on the status of their vehicles.
• Upsell additional products and services.
• Troubleshoot and resolve customer concerns.
• Assist customers with booking services and answering questions.
• Maintain accurate customer records.
• Educate customers on Fixter’s services.
• Ensure customer satisfaction and foster positive relationships.
• Contribute to continuous improvement by providing feedback.

Requirements

• Previous experience in customer support or a customer-facing role.
• Some experience in telesales or business development preferred.
• Excellent verbal and written communication skills.
• Ability to manage multiple inquiries simultaneously.
• Strong problem-solving skills.
• Familiarity with CRM systems is a plus.
• Passion for providing outstanding customer service.

Benefits

• Be part of an innovative startup.
• Fully remote role with a global team.
• Opportunity for career growth.
• Collaborative and inclusive work culture.