Implementation Support Specialist - Remote

Overview

SmithRx is a rapidly growing, venture-backed Health-Tech company dedicated to transforming the Pharmacy Benefit Management sector through innovative technology and exceptional customer service.

In Short

• Join the Customer Success team as an Implementation Support Specialist.
• Be the main contact for TPA during new group implementations.
• Gather and document TPA requirements for implementations.
• Assist Implementation Managers with project tasks.
• Maintain detailed project plans and logs.
• Coordinate daily tasks for Implementation Managers.
• Support data entry for new group implementations.
• Utilize CRM tools to build client profiles.
• Act as a liaison between teams for invoicing and contracting.
• Provide go-live support and participate in post-go-live discussions.

Requirements

• Bachelor's degree or equivalent experience preferred.
• Healthcare and/or pharmacy experience is preferred.
• Experience coordinating complex tasks across projects.
• Experience in a customer service role.
• Proficiency in Microsoft Office required.
• Knowledge of Google platform/apps preferred.
• Experience with Salesforce.
• Strong communication skills.
• Ability to work under tight deadlines and manage multiple projects.
• Strong team orientation and adaptability.

Benefits

• Competitive wellness benefits including Medical, Dental, and Vision insurance.
• 3 Weeks Paid Time Off.
• 12 Paid Holidays.
• Paid Parental Leave.
• 401(k) Retirement Savings Program.
• Short-Term and Long-Term Disability.
• Commuter Benefits.
• Professional Development and Training Opportunities.
• Employee Assistance Program (EAP).
• Well-stocked Kitchen In Office Locations.