Client Implementation Support Specialist - Remote

Overview

The Client Implementation Support Specialist plays a crucial role in ensuring effective communication and support during the implementation process for clients, addressing their needs and facilitating discussions with internal teams.

In Short

• Participate in all implementation client calls.
• Support in presenting relevant slides from the Implementation PPT to clients.
• Review Member Engagement Material and provide inputs.
• Attend weekly client calls and address service questions.
• Coordinate with Operations to support client SLA.
• Monitor tasks for timely communication with clients.
• Assist in preparing client-facing decks for various teams.
• Support discussions related to client invoicing and solutions.
• Drive cross-functional OKRs involving client engagement.
• Facilitate discussions on process changes and solutions.

Requirements

• Strong communication skills.
• Experience in client support or project management.
• Ability to manage multiple tasks and priorities.
• Familiarity with reporting and client engagement materials.
• Proficient in facilitating discussions and presentations.
• Detail-oriented with a focus on client needs.
• Experience in handling client escalations.
• Ability to work collaboratively with internal teams.
• Understanding of client service level agreements (SLA).
• Proactive in identifying and addressing client concerns.

Benefits

• Competitive salary with annual increases.
• Remote work flexibility.
• Opportunities for professional development.
• Supportive team environment.
• Health and wellness benefits.
• Access to client engagement tools and resources.
• Participation in cross-functional projects.
• Annual performance reviews.
• Work-life balance initiatives.
• Involvement in strategic planning discussions.