Sales Support and Client Implementation Specialist - Remote

Overview

We are seeking a highly organized and detail-oriented individual to join our team as a Sales Support and Client Implementation Specialist. In this role, you will play a crucial part in supporting our sales team and ensuring smooth client implementations. Your primary responsibilities will include providing assistance to our sales and state client management team, coordinating with clients during the implementation process, and ensuring effective communication between all stakeholders. This position would directly support our State Tobacco Quit Services Team with an emphasis on growth and new Medicaid/MCO business.

In Short

• Collaborate with the sales team to provide support in the sales process, including preparing sales materials, gathering client information, and assisting with proposals and presentations.
• Act as a key point of contact for clients during the implementation phase, ensuring a seamless transition from sales to implementation.
• Coordinate and manage all aspects of client implementations, including contract negotiation, project planning, timeline development, and resource allocation.
• Communicate regularly with clients to gather necessary information, address questions or concerns, and provide updates on implementation progress.
• Collaborate with cross-functional teams, such as product development, marketing, legal, client management and more, to ensure successful and timely completion of client implementations.
• Provide training and support to clients as needed, ensuring they have a clear understanding of our products and services.
• Document implementation processes, best practices, and lessons learned to facilitate future implementations and enhance overall efficiency.
• Assist in resolving any implementation issues or challenges that may arise, working closely with internal teams and clients to find effective solutions.
• Maintain accurate and up-to-date records of client interactions, implementation progress, and key project milestones.

Requirements

• 4+ years of experience in account management, sales support, or client implementation is preferred.
• Public Health and Medicaid Managed Care Organizations knowledge is a plus.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to build relationships and communicate effectively with clients and internal stakeholders.
• Detail-oriented mindset with the ability to maintain accuracy and attention to detail in a fast-paced environment.
• Strong problem-solving skills and the ability to think critically to resolve implementation issues.
• Proficient in using CRM systems, project management tools, and Microsoft Office Suite.
• Ability to adapt quickly to changing priorities and work effectively under tight deadlines.
• Demonstrated ability to work independently as well as collaboratively within a team.

Benefits

• Access to a Free Udemy for Business subscription—thousands of hours of learning content on hundreds of different subjects at your fingertips.
• Health Insurance Coverage (medical, dental, and vision).
• Life Insurance.
• Short and Long-Term Disability Insurance.
• Flexible Spending Accounts.
• Paid Time Off.
• Holiday Pay.
• 401(k) with match.
• Employee Assistance Program.
• Paid Parental Bonding Benefit Program.
• Pharmacy Benefits.
• Income Protection Plans.
• Pet Services Plans.
• Mental Health Support.
• Wellness Coaching.
• HSA- Health Savings Account.
• Commuter Benefits.
• Gym & Fitness Center Discount Program.