Manager, Implementation - Remote

Overview

The Manager of Implementation at SmithRx plays a crucial role in leading a high-performing team responsible for onboarding clients to a next-generation drug acquisition platform, ensuring project success and customer satisfaction.

In Short

• Lead the implementation team for client onboarding.
• Oversee multiple implementation projects and ensure timely completion.
• Provide strategic leadership and manage client relationships.
• Develop and implement policies and procedures for onboarding.
• Accountable for customer satisfaction during implementation.
• Support sales with implementation insights during finalist meetings.
• Manage cross-functional issue resolution for client escalations.
• Requires 10% travel for client meetings.
• Requires strong industry and product knowledge.
• Foster a collaborative and inclusive team environment.

Requirements

• Bachelor’s degree required.
• 5+ years of managerial experience.
• 8+ years of implementation and project management experience.
• Experience in healthcare and pharmacy benefits management.
• Strong conflict resolution and communication skills.
• Robust analytical skills, especially in Microsoft Excel.
• Ability to work independently and in cross-functional teams.
• Self-starter mentality and solutions-oriented problem solver.
• Flexible and adaptable in a fast-paced environment.
• Execution-focused and efficiency-driven.

Benefits

• Competitive wellness benefits including Medical, Dental, and Vision.
• 401(k) Retirement Savings Program.
• Discretionary Paid Time Off and 12 Paid Holidays.
• Employee Assistance Program (EAP).
• Professional development and training opportunities.
• Well-stocked kitchen in office locations.
• Flexible Spending Benefits.
• Short-term and long-term disability.
• Paid Parental Leave benefits.
• Wellness Benefits.