Senior Implementation Manager - Remote

Overview

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

In Short

• Be the primary face to the client during the implementation process
• Conduct impact analysis with client to determine the appropriate requirements for a smooth and successful implementation
• Ensure all requirements are documented in the standard project templates and tools
• Create and maintain a detailed project plan and open items log for project monitoring purposes
• Coordinate and collaborate across functional teams and the client to ensure items are completed timely
• Monitor progress using weekly status reporting formats
• Assist with escalated client issues and provide go-live support
• Facilitate internal Post Implementation Review meetings
• Provide mentoring and support to other team members
• Lead process improvement efforts and focus groups

Requirements

• Bachelor's degree or equivalent work experience required
• Healthcare and/or pharmacy experience strongly preferred
• 8-12 years of professional work related experience required
• Salesforce experience preferred
• Microsoft Office literacy
• Strong communication skills
• Self-starter mentality
• Execution-focused ethos
• Flexible and adaptable under pressure

Benefits

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance
• Flexible Spending Benefits
• 401(k) Retirement Savings Program
• Short-term and long-term disability
• Discretionary Paid Time Off
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits
• Paid Parental Leave benefits
• Professional development and training opportunities