Senior Manager, Implementation - Remote

Overview

The Senior Manager, Implementation at Brex will lead the onboarding experience for new customers adopting the Brex Empower platform, ensuring a seamless transition to modern processes.

In Short

• Manage a team of Consultants responsible for customer implementation.
• Work cross-functionally with sales, finance, product, and customer success teams.
• Develop and enforce implementation methodologies.
• Engage with high-value customers to mitigate risks.
• Utilize reporting tools to monitor customer success and team performance.
• Provide mentoring and coaching to team members.
• Foster a positive team culture and high performance standards.
• Hire and retain top talent for the team.
• Apply AI tools in management workflows.
• Ensure alignment with Brex's broader strategy.

Requirements

• 5+ years of management experience in B2B SaaS or financial services.
• 10+ years of global implementation experience in financial or ERP software.
• Proven project management and product configuration skills.
• Ability to inspire teams to achieve high-quality standards.
• Experience in resource management and customer engagement.
• Comfort with both technical and non-technical work streams.
• Natural inclination to operate strategically and tactically.

Benefits

• Hybrid work environment with remote work flexibility.
• Opportunity to work with a diverse and inclusive team.
• Career growth and development opportunities.
• Competitive salary and compensation package.
• Engaging company culture that encourages innovation.