Tech Support & Implementation Specialist - Remote

Overview

The Tech Support & Implementation Specialist will provide responsive technical assistance to customers while supporting the implementation and onboarding of new accounts, ensuring customer success through effective problem resolution and collaboration with engineering teams.

In Short

• Provide technical assistance to customers.
• Support the implementation and onboarding of new accounts.
• Bridge customer success with backend operations.
• Manage resolution of platform issues and support tickets.
• Partner with Product & Engineering for escalations.
• Maintain documentation and implementation playbooks.
• 2 to 5 years’ experience in SaaS support or implementation.
• Familiarity with CX or feedback tools preferred.
• Data analysis experience required.
• Strong technical troubleshooting skills needed.

Requirements

• 2 to 5 years’ experience in SaaS support or implementation.
• Familiarity with CX or feedback tools preferred.
• Data analysis experience required.
• Strong technical troubleshooting skills needed.
• Project management skills.
• Ability to collaborate with stakeholders.

Benefits

• Monthly Health & Wellness budget.
• Annual Learning and Development budget.
• Flexible working environment.
• Work From Home Allowance.
• 25 Holiday Days plus local bank holidays.
• Your birthday off.
• Enhanced Family Leave.
• Optional Healthcare Plan.
• Life & income protection.
• Employee Assistance Programme.