Sr. Director, Customer Outcomes Journey - Remote

Overview

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.

In Short

• Lead and expand the Value/Outcome Consulting delivery practice.
• Inspire customers and employees to manage Dynamic Work and enterprise solutions.
• Recruit and retain a diverse team with specialized skills.
• Manage the P&L and develop a strategic vision for sustainable growth.
• Enhance customer-facing delivery motions and engagement strategies.
• Create demand for workshops that expand customer aspirations.
• Develop C-Level relationships and communicate complex topics effectively.
• Support enterprise-scale adoption of the Smartsheet platform.
• Drive innovation and digital transformation through thought leadership.
• Work collaboratively in a fast-paced environment.

Requirements

• 5+ years in a professional services/sales practice in SaaS or technology consulting.
• 10+ years in pre and post-sales leadership.
• Experience managing and delivering enterprise consulting services.
• Strong track record in building high performance teams.
• Bachelor’s degree required; Master’s preferred.
• Excellent understanding of enterprise service management.
• Advanced mastery of solution domains including Business Management and Operations Management.
• Consultative skills for diagnosing and advising on CXO challenges.
• Presentation and public speaking skills.
• Willingness to travel.

Benefits

• 100% employer-paid premiums for medical/vision and dental coverage.
• 401k Match for future savings.
• Monthly stipend for work and productivity support.
• Flexible Time Away Program and Sick Time Off.
• Life insurance and disability plans.
• 12 paid holidays per year.
• Up to 24 weeks of Parental Leave.
• Personal paid Volunteer Day.
• Opportunities for professional growth through online courses.
• Company Funded Perks including local discounts.