Sr. Director, Customer Success - Remote

Overview

An experienced Senior Director of Customer Success is needed to lead a high-performing team responsible for enhancing customer experiences and driving business growth.

In Short

• Design and implement a multi-product Customer Success strategy.
• Lead, mentor, and coach a team of Customer Success managers.
• Develop customer journeys and segmentation strategies.
• Collaborate with Sales, Implementation, Support, Marketing, and Product teams.
• Use analytics to inform operational improvements.
• Optimize operations through platforms like Totango, Salesforce, and Zendesk.
• Own initiatives to reduce churn and increase engagement.
• Recruit and manage a high-performing Customer Success team.

Requirements

• Proven experience in a Customer Success leadership role.
• Strong understanding of SaaS environments.
• Experience with analytics and data-driven decision making.
• Excellent collaboration and communication skills.
• Ability to mentor and develop team members.
• Proficiency with Customer Success platforms.

Benefits

• Opportunity to shape customer success strategies.
• Work in a fast-paced, high-growth environment.
• Collaborate with diverse teams across the organization.
• Potential for professional growth and development.