Sr. Customer Success Manager, Enterprise - Remote

Overview

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

In Short

• Manage large enterprise accounts and improve customer satisfaction.
• Serve as the primary contact for customers, understanding their success criteria.
• Perform onboarding of accounts with enterprise level customers.
• Maintain high customer satisfaction through engagement strategies.
• Provide expert guidance on Smartsheet usage.
• Conduct periodic customer success reviews.
• Collaborate with Sales and Professional Services teams to identify new opportunities.
• Exceed performance targets, including retention and growth rates.
• Willing to travel based on customer needs.
• Other tasks as assigned.

Requirements

• 3+ years of Customer Success or Account Management experience.
• Ability to explain technical subjects to non-technical personnel.
• Strong relationship-building skills with customers and stakeholders.
• Experience with maintaining valuable relationships with diverse customer bases.
• Passion for web-based technologies and understanding Smartsheet's benefits.
• Bachelor's degree in a relevant field or equivalent experience.
• Willingness to travel as needed.

Benefits

• 100% employer-paid medical/vision/dental coverage options.
• 401k Match to help save for the future.
• Monthly stipend for work and productivity support.
• Flexible Time Away Program and Sick Time Off.
• Life insurance and disability plans coverage.
• 12 paid holidays per year.
• Up to 24 weeks of Parental Leave.
• Personal paid Volunteer Day.
• Opportunities for professional growth, including online courses.
• Company Funded Perks and discounts.