Account Director - Remote

Overview

The Account Director is responsible for the strategic direction and growth of client accounts, ensuring overall satisfaction of high-value clients while identifying new business opportunities.

In Short

• Develop and execute account growth strategies.
• Understand clients' broader business goals.
• Serve as the main point of contact for clients.
• Participate in pitch processes and prepare proposals.
• Contribute to public and invitation-only RFPs.
• Track and collect client payments.
• Participate in project post-mortem meetings.
• Conduct client satisfaction follow-ups.
• Stay informed of industry trends and technologies.
• Drive client retention by ensuring exceptional experience.

Requirements

• Bachelor’s degree in Business Administration or relevant field.
• Minimum of 5 years of experience in a similar role.
• Bilingual (French and English).
• Strong customer service skills.
• Demonstrated leadership and ambition.
• Strong knowledge of the digital field.
• Knowledge of Craft CMS and/or WordPress (an asset).

Benefits

• Professional development opportunities.
• Flexible schedule to fit personal life.
• Modern offices and work-from-home options.
• Group insurance plan and RRSP program with employer contributions.
• 24/7 telemedicine service and employee assistance program.
• Paid time off between Christmas and New Year's plus personal days.
• Relaxed atmosphere with team bonding opportunities.
• Tech gear provided for home and office use.