Customer Support Agent EMEA (m/f/d) - Remote

Overview

The Customer Support Agent will support existing SimScale users and design and manage technical content for prospective customers, collaborating with multiple departments.

In Short

• Provide engineering support to SimScale users running CFD, FEA, and thermal projects.
• Learn pre/post-processing simulation techniques on user projects.
• Provide technical support for existing and prospective customers.
• Design and curate images and audiovisual material for training and website use.
• Build agents for AI automation workflows.
• Collaborate with the Product development team on customer feedback.
• Communicate with internal teams to debug simulations and coordinate support.
• Part-time position at 20 hours per week, ideal for working students in Germany.

Requirements

• Current enrollment in an Engineering Master’s degree at a German University is mandatory.
• A completed Bachelor’s degree or higher in an Engineering field is mandatory.
• Focus on CFD/FEA coursework is required.
• Familiarity with Engineering Software and/or SaaS solutions.
• Basic knowledge of commercial CAD and CAE simulation tools.
• Experience or desire to work in a fast-paced startup environment.
• Excellent communication and presentation skills.
• Social Intelligence for handling difficult customer conversations.
• Disciplined in managing time and resources.
• Team player who shares best practices and coaches colleagues.
• Self-starter comfortable in a fast-paced environment.
• Driven to contribute to team and company goals.
• Located within or near the Central European Standard time zone.
• Fluency in English (C1+) required, German is a plus.

Benefits

• Diversity and inclusion in the workplace.
• Opportunity to work in an international team.
• Flexible working hours.
• Experience in a dynamic startup environment.