Customer Support Agent - EMEA Region - Remote

Overview

As a Customer Support Specialist - EMEA, you will be responsible for providing exceptional support to our customers across multiple channels, including tickets, chat, email, and online meetings.

In Short

• Provide support to customers across multiple channels.
• Work closely with teams to troubleshoot technical issues.
• Assist clients and partners in navigating the WhatsApp API ecosystem.
• Collaborate with EMEA Sales and Account Management Teams.
• Communicate with Meta representatives to resolve challenges.
• Help clients optimize their use of WhatsApp for marketing.
• Drive measurable results through effective communication.
• Support over 1,000 partners and 40,000 clients.
• Contribute to performance-driven messaging and marketing automation.
• Be a key player in enhancing customer engagement.

Requirements

• Experience in customer support or related field.
• Strong communication skills.
• Familiarity with WhatsApp API is a plus.
• Ability to troubleshoot technical issues effectively.
• Proficient in multiple communication channels.
• Experience in marketing automation is beneficial.
• Ability to work collaboratively with various teams.
• Strong problem-solving skills.
• Fluency in English; other languages are a plus.
• Willingness to learn and adapt to new technologies.

Benefits

• Opportunity to work with a leading technology company.
• Collaborative team environment.
• Potential for career growth and development.
• Work with a diverse range of clients.
• Engage in innovative marketing solutions.
• Flexible working hours.
• Access to training and resources.
• Be part of a rapidly growing industry.
• Supportive company culture.
• Contribute to meaningful customer experiences.