Support Agent for EMEA Region - Remote

Overview

The Support Team plays a critical role in assisting customers with functional and technical questions, operating asynchronously via email without live assistance.

In Short

• Provide email support to German customers in the EMEA region.
• Work autonomously with measurable results.
• Comprehensive onboarding to understand company culture and product.
• Handle simple to complex support tickets over time.
• Contribute to process improvements and customer satisfaction.
• Become a subject-matter expert and assist new team members.
• Flexible hours and full remote work possible anywhere in France.
• Engage in a culture of diversity, equity, and inclusion.
• Participate in a structured interview process.

Requirements

• 3+ years of support experience, preferably in B2B SaaS.
• Client-centric mindset and problem-solving skills.
• Proficiency in troubleshooting tools and concepts.
• Excellent writing skills in German, English, and French.
• Fluency in English (B2 level or equivalent).
• Passion for learning and simplifying complex information.

Benefits

• Compensation package includes base salary, variable component, and equity.
• Work From Home stipend and flexible hours.
• Medical insurance, gym subscription, and parental leave.
• Active employee resource groups for diversity and inclusion.
• Corporate social responsibility initiatives.