Support Agent for EMEA Region - Remote

Overview

As a Support Agent for the EMEA region, you will provide assistance to our German customers via email, ensuring customer satisfaction and effective communication.

In Short

• Provide email support for German customers.
• Work autonomously with measurable results.
• Comprehensive onboarding process.
• Handle functional tickets with team support.
• Become familiar with internal teams and product features.
• Contribute to process improvements and customer satisfaction.
• Handle VIP customers as a dedicated agent.
• Assist in training new team members.
• Become a subject-matter expert over time.
• Flexible work hours and remote work options.

Requirements

• 3+ years of support experience, preferably in B2B SaaS.
• Client-centric mindset.
• Strong problem-solving skills.
• Proficiency in troubleshooting tools and concepts.
• Excellent writing skills in German, English, and French.
• Fluency in English (B2 level or equivalent).
• Passion for learning and simplifying complex information.
• Enthusiasm for the company culture.

Benefits

• Compensation package includes base salary, variable component, and equity.
• Work from home perks and medical insurance.
• Gym subscription and parental leave for the second parent.
• Flexible hours and total work from home possible anywhere in Germany.
• Diversity, Equity, and Inclusion initiatives.
• Corporate Social Responsibility involvement.
• Supportive company culture.