Customer Support Agent - Remote

Overview

As a Customer Support Agent at Social Discovery Group, you will be responsible for consulting customers on questions related to our websites, resolving issues, and promoting our services to enhance customer retention.

In Short

• Consult customers on website-related inquiries.
• Respond timely and effectively to customer requests.
• Resolve customer issues to ensure retention.
• Promote websites when opportunities arise.
• Maintain high service quality standards.

Requirements

• Fluent in English; knowledge of Japanese, Spanish, or Chinese is a plus.
• Experience with international customers.
• Fast typing skills in English.
• Quick learner with strong information retention.
• Ability to analyze and understand customer emotions.
• Adaptable to changing situations.
• Professional problem-solving skills.
• Stress-resistant and energetic.
• Proactive and initiative-driven.
• Commitment to providing outstanding service.

Benefits

• Full-time remote opportunity with specific shift hours.
• 28 days of vacation per year.
• 7 wellness days per year for personal matters.
• Bonuses up to $5000 for successful applicant referrals.
• 50% reimbursement for professional training and conferences.
• Corporate discounts for English lessons.
• Health benefits up to $1000 per year for medical expenses.
• Workplace organization support for home office or co-working spaces.
• Internal gamified gratitude system for team engagement.