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Customer Support Agent - Remote

Posted 4 days ago
Customer Service
Part Time
Worldwide
$20 - $25/hr

Overview

As a Customer Support Agent at Novig, you will play a crucial role in enhancing the customer experience in a rapidly growing sports prediction market.

In Short

  • Collaborate with a team to resolve inquiries via email and live chat.
  • Engage users through various channels like Intercom, Discord, and Social Media.
  • Troubleshoot bugs and resolve issues using your technical skills.
  • Think creatively to enhance user interactions and customer experience.
  • Contribute to the excitement of sports trading for users.
  • Opportunity to grow into full-time employment.

Requirements

  • Interest in sports, markets, and customer experience.
  • Passionate about creating exceptional support experiences.
  • Ability to work proactively and collaboratively.
  • Strong communication skills.
  • Technical aptitude for mastering internal systems.

Benefits

  • Flexible working hours.
  • Opportunity to work with a dynamic team.
  • Path to full-time employment as the company scales.

Novig

Novig

Novig is a pioneering company in the sports betting industry, having reimagined the landscape with a sweepstakes-based sports prediction market. Founded by Jacob and Kelechi, who are experienced sports bettors, Novig addresses the inefficiencies and frustrations of traditional retail sportsbooks by offering a platform that allows users to engage in sports predictions without the constraints of conventional gambling. The company leverages innovative technology and research to ensure compliance with regulatory requirements while providing a unique, engaging, and profitable experience for its users. With a focus on making sports prediction more accessible, fair, and enjoyable, Novig is positioned to become a leading innovator in the rapidly evolving regulatory landscape of sports betting in the United States.

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