Customer Support Agent - Remote

Overview

As a Customer Support Agent at Scribe, you will play a crucial role in providing excellent customer support, resolving queries, and enhancing user experience.

In Short

• Join a talented support team at a fast-growing company.
• Resolve customer queries primarily through email.
• Collaborate with engineers and product managers.
• Work remotely with teammates from around the world.
• Utilize your problem-solving skills to improve user experience.
• Communicate effectively with users in English.
• Adapt to extensive information and support processes.
• 4+ years of experience in Software Customer Support required.
• Familiarity with Zendesk or similar CRM products is essential.
• Bonus points for experience in subscription-based billing support.

Requirements

• Excellent English communication skills, both written and verbal.
• Ability to work in a team environment.
• Strong problem-solving and analytical skills.
• Familiarity with both Mac and Windows operating systems.
• Ability to adapt and follow through extensive amounts of information.
• 4+ years of experience in Software Customer Support.
• Understanding of how to optimize support processes.
• Comfortable working with Zendesk or similar CRM products.

Benefits

• Opportunity to work in a fast-growing startup.
• Remote work flexibility.
• Supportive and empowering workplace culture.
• Commitment to diversity and inclusion.
• Equal Opportunity and Affirmative Action Employer.