Customer Support Agent - Remote

Posted 3 weeks ago

Customer Service

Full Time

Worldwide

Overview

As a Customer Support Agent at Pidwin, you will be the friendly, helpful voice representing our brand, ensuring our players have an exceptional experience.

In Short

Respond to customer inquiries via live chat and email in a professional, timely manner.
Resolve customer issues, ensuring satisfaction by providing accurate information and solutions.
Master our product offerings and policies to address customer needs effectively.
Identify and assess customer needs to provide delightful, personalized service.
Collaborate with teammates and internal departments to ensure the best outcomes for customers.
Provide feedback and suggestions to improve the overall customer experience.
Assist with payment processing, including crypto withdrawals and in-game currency transactions.
Maintain accurate records of customer interactions.
Work assigned shifts based on current coverage needs, which include 4 PM – 12 AM EST, Tuesday through Saturday.

Requirements

Fluent in English (Spanish is a plus).
Excellent written communication and interpersonal skills.
Proficient typing and computer navigation skills (minimum 25 WPM).
Exceptional problem-solving skills with a customer-first mindset.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Adaptability to various customer personalities and needs.
Experience with customer support tools like Intercom, Crisp, etc.
Proven background in customer-facing roles, even if outside the gaming industry.
Proven ability to meet or exceed performance metrics, including response times, resolution rates, and customer satisfaction scores.
Strong attention to detail and patience.

Benefits

100% Remote Work with flexible scheduling.
Opportunities for growth and skill development in a dynamic industry.
Supportive and collaborative team culture.

Pidwin

Pidwin is a dynamic company with a global presence and a startup mentality, focused on revolutionizing the online gambling industry through innovative product development. The company offers a diverse range of websites, including online social casinos and cutting-edge crypto casinos, designed to cater to various audiences. Pidwin prides itself on its commitment to excellence, providing seamless support for billions of dollars in transactions, and delivering strategic consultancy services. With a team of experienced professionals, Pidwin emphasizes profitability and trend-setting solutions, fostering a culture of autonomy and professional growth for its employees. The company values exceptional customer service, making it a key component of its mission to enhance the online gaming experience.

Share This Job!

Save This Job!