Customer Support Agent - Remote

Overview

As a Customer Support Agent at WPT Global, your mission is to deliver outstanding service to our dynamic and diverse customer base.

In Short

• Deliver outstanding customer service.
• Resolve customer issues effectively.
• Troubleshoot failed buyouts.
• Manage stuck casino rounds.
• Process compensations for customers.
• Enhance service quality.
• Contribute to operational efficiency.
• Elevate overall customer experience.
• Ensure high standards of customer satisfaction.
• Work in a dynamic and diverse environment.

Requirements

• Strong communication skills.
• Ability to troubleshoot and resolve issues.
• Experience in customer service roles.
• Familiarity with online gaming platforms is a plus.
• Ability to work in a fast-paced environment.
• Detail-oriented and organized.
• Fluency in Spanish and English.
• Strong problem-solving skills.
• Ability to work flexible hours.
• Team player with a positive attitude.

Benefits

• Competitive salary.
• Opportunity to work in a leading gaming company.
• Dynamic and diverse work environment.
• Professional growth opportunities.
• Flexible working hours.
• Health and wellness benefits.
• Employee discounts on gaming products.
• Work with a passionate team.
• Remote work options may be available.
• Engaging company culture.