Customer Support Agent - Europe (Spanish & English Speaker) - Remote

Overview

As a Customer Support Agent (Europe-based) at WPT Global, your mission is to deliver outstanding service to our dynamic and diverse customer base.

In Short

• Deliver outstanding customer service to a diverse customer base.
• Resolve customer issues, including troubleshooting failed buyouts.
• Manage stuck casino rounds and process compensations.
• Ensure swift and effective solutions for customer inquiries.
• Work full-time between 08:00–16:00 CEST.
• Enhance service quality and operational efficiency.
• Contribute to higher customer satisfaction standards.
• Be part of a team with Silicon Valley expertise.
• Engage with a dynamic online poker platform.
• Support European operations of WPT Global.

Requirements

• Fluent in Spanish and English.
• Experience in customer support roles.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment.
• Excellent communication skills.
• Familiarity with online gaming platforms is a plus.
• Availability for full-time shifts.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic environment.
• Engagement with a renowned poker brand.
• Professional development opportunities.
• Collaborate with a talented team.