Customer Support Agent - Europe - Remote

Overview

Callbell, a French SaaS company, is looking for a Customer Support Agent to join their European team, providing support to Italian, Spanish, and Anglo customers in a remote capacity.

In Short

• Remote position supporting customers in Europe.
• Flexible role with potential sales responsibilities.
• Full-time position at 40 hours per week.
• Contractor position with a base salary of 1500 EUR.
• Opportunity for variable commission after a trial period.
• Technical support for customers primarily in the CET time zone.
• Collaboration with internal teams to enhance customer experience.
• Creation and updating of knowledge base articles.
• Constant communication with support and development teams.
• Small team environment with around 10 people in Europe.

Requirements

• Fluency in Italian, Spanish, and English.
• Experience in customer support or related fields.
• Strong communication skills.
• Ability to adapt to different responsibilities.
• Technical proficiency in SaaS products.
• Problem-solving skills.

Benefits

• Remote work flexibility.
• Competitive salary with commission opportunities.
• Supportive team environment.
• Access to training and development resources.