Customer Support Agent - Remote

Overview

As a Customer Support Agent at Amber, you will be dedicated to delivering exceptional service to players of a Live game, assisting with various queries and gathering valuable feedback.

In Short

• Provide support and answer inquiries for Live Players.
• Gather relevant data from players and offer personalized solutions.
• Stay updated on game features and changes.
• Maintain project productivity and quality targets.
• Check backlog and report negative trends promptly.
• Achieve healthy KPI results regularly.

Requirements

• Fluency in written and spoken English.
• Excellent communication skills.
• 1+ years in customer service or player support.
• Experience with contact center processes and tools.
• Passionate about delivering user experiences.
• Ability to solve complex problems.
• Comfortable in a fast-paced environment.
• Knowledge of video games.

Benefits

• Dynamic work environment.
• Additional days off as per policy.
• Professional and friendly workplace.
• Attractive salary package with medical services.
• Supportive team atmosphere.
• Access to training and learning programs.