Customer Support Agent - Remote

Overview

AutoDS is looking for customer-oriented and tech-savvy Customer Support Agents to join our Customer Experience team, reporting to the Customer Support Manager.

In Short

• Manage incoming online chats and support tickets
• Identify and assess customers’ needs to ensure satisfaction
• Build trust and rapport with customers through open and clear communication
• Provide accurate, complete, and timely information using appropriate methods and tools
• Handle complaints, provide effective solutions and alternatives within set timeframes
• Develop a deep understanding of AutoDS’s platform and functionalities to provide expert technical support
• Document customer interactions thoroughly to maintain accurate records
• Follow all communication procedures, guidelines, and policies
• Go the extra mile to engage and delight customers
• Quickly adapt to different workflows, tone, and priorities depending on the pipeline

Requirements

• Proven customer support experience (technical preferred)
• Strong technical aptitude, with eagerness to learn new platforms and tools
• Familiarity with CRM systems and standard support practices
• Excellent communication and presentation skills in English (spoken and written)
• Customer-focused, adaptable, and able to handle a range of personalities and situations
• Strong multitasking abilities, with excellent time management and prioritisation skills
• Ability to work full-time within assigned shift patterns
• Ability to work under a b2b contract
• Fully remote role—requires a reliable computer and a stable internet connection
• Strong ability to switch between different products, workflows, and communication styles efficiently

Benefits

• Opportunity to work in a dynamic and fast-paced environment
• Be part of a global team driving eCommerce innovation
• Flexible work hours
• Continuous learning and development opportunities
• Work remotely from anywhere