Remote Otter LogoRemoteOtter

Customer Support Agent - Remote

Posted 17 hours ago
Customer Service
Full Time
Worldwide

Overview

AutoDS is looking for customer-oriented and tech-savvy Customer Support Agents to join our Customer Experience team, reporting to the Customer Support Manager.

In Short

  • Manage incoming online chats and support tickets
  • Identify and assess customers’ needs to ensure satisfaction
  • Build trust and rapport with customers through open and clear communication
  • Provide accurate, complete, and timely information using appropriate methods and tools
  • Handle complaints, provide effective solutions and alternatives within set timeframes
  • Develop a deep understanding of AutoDS’s platform and functionalities to provide expert technical support
  • Document customer interactions thoroughly to maintain accurate records
  • Follow all communication procedures, guidelines, and policies
  • Go the extra mile to engage and delight customers
  • Quickly adapt to different workflows, tone, and priorities depending on the pipeline

Requirements

  • Proven customer support experience (technical preferred)
  • Strong technical aptitude, with eagerness to learn new platforms and tools
  • Familiarity with CRM systems and standard support practices
  • Excellent communication and presentation skills in English (spoken and written)
  • Customer-focused, adaptable, and able to handle a range of personalities and situations
  • Strong multitasking abilities, with excellent time management and prioritisation skills
  • Ability to work full-time within assigned shift patterns
  • Ability to work under a b2b contract
  • Fully remote role—requires a reliable computer and a stable internet connection
  • Strong ability to switch between different products, workflows, and communication styles efficiently

Benefits

  • Opportunity to work in a dynamic and fast-paced environment
  • Be part of a global team driving eCommerce innovation
  • Flexible work hours
  • Continuous learning and development opportunities
  • Work remotely from anywhere
AutoDS logo

AutoDS

AutoDS is a dynamic company focused on delivering innovative solutions in the e-commerce space. With a commitment to operational excellence, AutoDS seeks to enhance user experience through data-driven product initiatives. The company fosters a collaborative environment, encouraging teamwork among product, design, and analytics teams. AutoDS values leadership and expertise in product management, aiming to drive impactful outcomes while providing opportunities for independent work within a talented remote team.

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