Technical Customer Support Agent - Remote

Overview

AutoDS is looking for customer-oriented and tech-savvy Customer Support Agents to join our Customer Experience team, reporting to the Customer Support Manager. You will act as a key point of contact for our users, providing product and service information while resolving issues accurately and efficiently.

In Short

• Manage incoming online chats and support tickets
• Identify and assess customers’ needs to ensure satisfaction
• Build trust and rapport with customers through open and clear communication
• Provide accurate, complete, and timely information using appropriate methods and tools
• Handle complaints, provide effective solutions and alternatives within set timeframes
• Develop a deep understanding of AutoDS’s platform and functionalities
• Document customer interactions thoroughly
• Follow all communication procedures, guidelines, and policies
• Go the extra mile to engage and delight customers

Requirements

• Proven customer support experience (technical preferred)
• Strong technical aptitude, with eagerness to learn new platforms and tools
• Familiarity with CRM systems and standard support practices
• Excellent communication and presentation skills in English
• Customer-focused, adaptable, and able to handle a range of personalities and situations
• Strong multitasking abilities, with excellent time management and prioritisation skills
• Ability to work full-time within assigned shift patterns
• Ability to work under a b2b contract
• Fully remote role—requires a reliable computer and a stable internet connection

Benefits

• Work in a fast-growing company
• Collaborative and dynamic environment
• Opportunity to make a real impact in the eCommerce world
• Remote work flexibility
• Continuous learning and development opportunities