Remote Otter LogoRemoteOtter

Technical Support Agent - Remote

Posted 10 weeks ago
Customer Service
Full Time
Spain
€33,000 - €40,000/year

Overview

As a Technical Support Agent at Edpuzzle, you will play a crucial role in providing technical assistance and ensuring a seamless user experience while collaborating with various teams.

In Short

  • Become an Edpuzzle expert
  • Handle daily cases via Zendesk
  • Collaborate with Customer Support, Success, and Product teams
  • Aim to reduce ticket queue to zero
  • Improve response quality and user experience
  • Identify trends for support improvements
  • Occasional travel for sales support
  • Perform other duties as assigned

Requirements

  • Minimum 3 years in technical support
  • Experience providing remote customer support
  • Proficiency in English and Spanish
  • Understanding of HTTP status codes
  • Experience with Microsoft Teams
  • Handling sensitive user information
  • Customer-centric approach

Benefits

  • Competitive salary
  • Private health insurance
  • Meal allowance
  • Access to wellness app and gym discounts
  • Flexible remuneration options
  • 24 paid holidays
  • Flexible working hours
  • Team building events
  • Opportunities for growth and learning
Edpuzzle logo

Edpuzzle

Edpuzzle is a prominent edtech company with over a decade of experience in enhancing education through interactive video lessons. With offices in San Francisco and Barcelona, Edpuzzle serves over 80% of U.S. schools and millions of educators and students across more than 190 countries. The company is dedicated to making education more equitable and engaging, providing tools that empower teachers to create and deliver exciting learning experiences. Edpuzzle fosters a collaborative and supportive work environment, encouraging team members to connect, grow, and contribute to the global education landscape.

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