Technical Support Agent II - Remote

Overview

This position is responsible for providing in-depth ecoATM technical support to the field operations teams and customers on hardware and software related issues.

In Short

• Provide second-level technical support to field staff in resolving kiosk issues.
• Perform in-depth technical troubleshooting to correct escalated kiosk-related issues.
• Educate and mentor field staff on kiosk hardware/software best practices.
• Document, track, and monitor problems to ensure timely resolution.
• Assist with technical support initiatives and departmental processes.
• Must be available to work nights, weekends, and holidays.
• 1+ years of customer service experience required.
• Knowledge of Microsoft Windows and basic skills with Microsoft Office.
• Ability to adapt in a fast-paced, collaborative environment.
• Compensation for this position is $21.00 - 22.50/hr.

Requirements

• High school diploma or GED required; additional technical certification preferred.
• 1+ years of Machine Support Tech experience or 2+ years of related technical support experience.
• Experience with ticket tracking software and technical documentation required.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Competency with Microsoft Windows and basic skills with Microsoft Office.
• Knowledge of iOS and Android systems preferred.

Benefits

• Empowerment to develop and utilize unique talents and skills.
• Work culture focused on growth and impact on the planet.
• Eligibility for short-term and long-term incentives based on performance.