Technical Support Agent III - Remote

Overview

Delinea is a pioneer in securing identities through centralized authorization, making organizations more secure by seamlessly governing their interactions across the modern enterprise. Join our passionate, global team at Delinea and help us make the world a safer and more secure place.

In Short

• Provide post-sale technical support to customers and partners
• Assess and document reported customer issues
• Formulate and communicate resolution plans
• Gather necessary information and resources
• Investigate and reproduce case scenarios
• Provide clear customer responses and document corrective actions
• Develop knowledge base articles and pre-written responses
• Provide consultation and mentoring to technical support engineers

Requirements

• At least 3-4 years of proven relevant professional experience as a technical support engineer
• In depth knowledge and experience with cybersecurity products and solutions
• IT and System administration (minimum of 5 years)
• Networking and data transport and encryption
• Cloud infrastructure, Machine, network and services virtualization
• Security concepts and methodologies
• Relational databases and SQL language proficiency
• PowerShell, Bash or other OS scripting languages
• Strong written and verbal English communication skills
• Ability to work diverse, international, customer and team environments

Benefits

• Competitive salaries
• Meaningful equity and bonus program
• Full suite of medical, dental, and vision insurance
• Pension/retirement matching
• Generous discretionary time off (DTO)
• Paid company holidays
• Paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers