Technical Support Agent - Remote

Overview

PAR Technology Corporation is seeking a customer-focused Technical Support Agent to join their Call Center team, providing top-tier technical support and problem-solving solutions.

In Short

• Join a leading restaurant technology company.
• Entry-level position with growth opportunities.
• Provide first-level support for POS hardware/software.
• Resolve operational and technical issues efficiently.
• Log and manage incidents using service management tools.
• Deliver exceptional customer service.
• Collaborate with internal teams and third-party engineers.
• Work in a remote U.S.-based position.
• Requires strong problem-solving and communication skills.
• Must have reliable internet and backup work location.

Requirements

• 1+ year of Customer Service experience (Helpdesk preferred).
• Background in restaurant or call center environments.
• Strong problem-solving and communication skills.
• Solid typing skills and knowledge of Windows OS.
• Reliable broadband/fiber internet access.
• Networking experience is a plus.
• AAS in electronics tech or computer science is a plus.
• A+ or Microsoft certifications are a plus.

Benefits

• Opportunities for growth and internal promotion.
• Supportive team environment.
• Work remotely from anywhere in the U.S.
• Training and development resources available.
• Equal employment opportunities for all employees.