Technical Support Engineer - Remote

Overview

Silverfort is a cyber-security startup that develops a revolutionary identity protection platform. Using patented technology, our product enables strong authentication across entire corporate networks and cloud environments, without any modifications to endpoints and servers. In addition, we use advanced behavior analytics to apply adaptive authentication policies and prevent cyber-attacks in real time.

In Short

• Be first in line to analyze and troubleshoot incoming technical issues from our customers via Email and Zoom sessions
• Provide technical know-how and best practices to ensure proper implementation of Silverfort product, you will own and monitor issues from the start to resolution
• Work closely with the R&D, Field & Sales Engineers, Customer Success, and other teams to ensure smooth onboarding, deployment, and on-going relationships with customers all around the world
• Provide timely information to customer-facing teams to improve overall customer satisfaction
• Create and improve internal knowledge base articles
• Work directly with management to create and improve current support procedures

Requirements

• Minimum of 3 years of experience in global technical support
• Excellent knowledge of networking – a must
• Background in Cyber Security or Identity/Authentication – preferred
• Ability to independently comprehend and resolve technical issues
• Proven knowledge of working with Linux and Windows environments
• Experience working with Active Directory - a big advantage
• Experience working with ticketing and support systems
• Excellent communication and problem-solving skills
• Excellent English – both written and spoken – must
• Ability to work in a fast-paced and changing environment alongside demonstrating initiative and adaptability
• Creative thinker and an amazing team player
• Ability to perform under pressure within a positive work culture, with flexibility for varied working hours and days when necessary

Benefits

• Opportunity to work with cutting-edge cybersecurity technology
• Be part of a dynamic and innovative team
• Work in a fast-paced environment
• Engage with customers worldwide
• Contribute to improving product and technical processes