Senior Engagement Manager, Healthcare and Life Sciences Industry - Remote

Overview

The Senior Engagement Manager will oversee key initiatives to enhance customer value and drive innovation within the healthcare and life sciences sector. The role involves managing cross-functional teams and projects, ensuring effective communication, and delivering impactful outcomes.

In Short

• Manage cross-functional projects and teams to enhance customer experience.
• Provide regular updates to customers and internal teams.
• Navigate project phases and manage stakeholder expectations.
• Initiate strategic initiatives for project direction.
• Develop and present value propositions to customers.
• Mentor team members to achieve project deliverables.
• Identify and resolve gaps in project execution.

Requirements

• 10+ years in high-tech/SaaS industry experience.
• 5+ years in Customer Engagement roles.
• Experience with ServiceNow products.
• Strong project management skills.
• Excellent documentation and presentation skills.
• Experience with analytics and understanding of metrics.
• Strong customer orientation and negotiation skills.
• Critical thinking and problem-solving abilities.
• BS/BA degree in computer science or related field preferred.
• Willingness to travel up to 50%.

Benefits

• Opportunity to work with a global market leader.
• Engagement in innovative projects.
• Flexible work environment.
• Professional development opportunities.
• Inclusive workplace culture.