Senior Engagement Manager, Banking Industry - Remote

Overview

The Senior Engagement Manager will manage key internal and external initiatives, delivering significant value to customers and driving innovation within the organization.

In Short

• Manage cross-functional projects and teams.
• Provide regular updates to customers and internal teams.
• Oversee project phases and navigate team dynamics.
• Initiate strategic initiatives impacting project direction.
• Present value propositions to customers.
• Mentor team members to achieve engagement deliverables.
• Identify and resolve project gaps and issues.

Requirements

• 10+ years in high-tech/SaaS industry.
• 5+ years in Customer Engagement roles.
• Experience with ServiceNow products.
• Strong project management skills.
• Documentation and presentation skills.
• Experience with analytics and metrics.
• Excellent negotiation and communication skills.
• Ability to analyze data for decision-making.
• BS/BA degree in a relevant field preferred.
• Willingness to travel up to 50%.

Benefits

• Inclusive work environment.
• Flexible work arrangements.
• Opportunities for professional growth.
• Support for diverse backgrounds and experiences.