Senior Customer Success Manager – CPQ - Remote

Overview

The Senior Customer Success Manager at ServiceNow is responsible for ensuring that customers realize the full value of CPQ solutions, acting as a trusted advisor and managing relationships with executives and technical stakeholders.

In Short

• Own the long-term success of CPQ customers post-sale.
• Serve as a strategic technical advisor for assigned accounts.
• Guide customers through onboarding and adoption processes.
• Deliver technical expertise on APIs and integrations.
• Advise on leveraging AI capabilities within CPQ.
• Track usage and provide actionable recommendations.
• Identify and mitigate risks in customer programs.
• Collaborate with Product Management and R&D teams.
• Develop best practice frameworks for CPQ customers.

Requirements

• 8+ years in technical customer success or account management.
• Skilled in APIs, integrations, and AI technologies.
• Experience in customer onboarding and adoption strategies.
• Proven ability to influence executive sponsors.
• Strong relationship-building skills.
• Proactive and organized, able to manage multiple accounts.
• Ability to learn and consult on ServiceNow CPQ architecture.
• Willingness to travel ~25% for customer engagements.

Benefits

• Base pay of $111,700 - $195,500 plus equity and incentives.
• Health plans including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Flexible time away plan and family leave programs.