Manager, Expert Services Management - Remote

Overview

The Manager in Expert Services Management at ServiceNow is responsible for leading a team that delivers high-quality services to customers, ensuring their business outcomes are met through effective engagement and strategy.

In Short

• Lead the Strategic Portfolio Management Workflows business plan.
• Support sales through precise delivery scoping and strategy.
• Engage with customer leadership for Expert Services positioning.
• Provide business and technical leadership to consultants and partners.
• Oversee hiring and development of consulting experts.
• Collaborate on training and best practices.
• Champion continuous improvement of delivery materials.
• Foster relationships with cross-functional product teams.
• Maintain a comprehensive service catalog for customers.

Requirements

• 3+ years of leadership experience in professional services.
• 5+ years of consulting experience for complex organizations.
• Services Sales presales experience.
• Experience with Agile frameworks.
• Industry certifications (e.g., CSA, PMP).
• Experience in technical consultative pre-sales environments.
• Understanding of development tools like ServiceNow Platform.
• Strong interpersonal skills and customer-centric attitude.
• Outstanding communication and presentation skills.

Benefits

• Flexible work environment.
• Opportunities for professional growth and development.
• Collaborative team culture.
• Access to innovative technology.
• Comprehensive service catalog for customers.