Manager, Expert Services Management - Remote

Overview

The Manager of Expert Services Management will lead a team that supports partner inquiries and escalations, ensuring effective communication and problem resolution while leveraging AI tools to enhance operations.

In Short

• Manage a team of 5 for partner support.
• Act as a point of escalation for partner inquiries.
• Clarify and research information for inquiries.
• Resolve problems and implement solutions.
• Maintain call center database and provide analysis.
• Participate in educational opportunities to enhance job knowledge.
• Provide operational support for partner-related inquiries.
• Create and modify knowledge base solutions.
• Perform other duties as assigned.

Requirements

• Experience with AI integration in work processes.
• 8-10 years in call center or partner program operations.
• Strong customer service and interpersonal skills.
• Management experience.
• Excellent phone and relationship-building skills.
• Ability to collaborate effectively for problem resolution.
• Professional communication skills.
• High energy and multitasking capability.
• Understanding of domestic and international markets.
• Excellent English speaking and writing skills.

Benefits

• Inclusive work environment.
• Opportunities for professional growth.
• Flexible work arrangements.
• Support for diverse backgrounds.
• Access to educational resources.