Senior Manager, Expert Services - Remote

Overview

The Senior Manager, Expert Services is responsible for overseeing the delivery of implementation projects, ensuring high-quality service delivery, and managing a team to achieve customer success.

In Short

• Provide guidance to engagement management staff for project delivery.
• Act as the focal point for delivery-related queries from stakeholders.
• Ensure adherence to service delivery frameworks and operational excellence.
• Collaborate with various teams for outstanding customer delivery.
• Manage revenue, cost, and margin for implementations.
• Mentor and lead team members, ensuring their development.
• Conduct performance reviews based on KPIs.
• Drive continuous improvement in service capabilities.
• Engage with customer leaders to understand their expectations.
• Travel required up to 50%.

Requirements

• Experience integrating AI into work processes.
• 5+ years of leadership experience in professional services.
• 10+ years of consulting experience for global organizations.
• Experience leading teams of twenty or more employees.
• Strong communication skills, including public speaking.
• Ability to influence and consult on IT Operations.
• Dedication to customer success and continuous improvement.
• Proactive and self-motivated individual.
• Ability to develop relationships across various departments.
• Experience with performance management and coaching.

Benefits

• Flexible work environment.
• Opportunity to work with a leading technology firm.
• Mentorship and development opportunities.
• Collaborative and innovative company culture.
• Access to cutting-edge technology and tools.