Senior Manager, Expert Services - Remote

Overview

The Senior Manager, Expert Services role involves leading a team to ensure high-quality delivery of implementation projects while mentoring staff and managing customer expectations.

In Short

• Provide day-to-day guidance for project delivery.
• Act as the focal point for delivery-related concerns.
• Ensure adherence to service delivery frameworks.
• Collaborate with various teams to enhance customer delivery.
• Manage revenue, cost, and margin for implementations.
• Mentor team members and conduct performance reviews.
• Determine training requirements and develop plans.
• Influence and consult on IT Operations and Digital Transformations.
• Drive deliverables and results across teams.
• Travel required up to 50%.

Requirements

• 5+ years of leadership experience in professional services.
• 10+ years of consulting experience for global organizations.
• Experience in leading and mentoring large teams.
• Strong communication and influencing skills.
• Ability to integrate AI into work processes.
• Dedication to customer success and continuous improvement.
• Experience with service channel organizations.
• Proactive and self-motivated approach.
• Ability to manage complex technical solutions.
• Excellent presentation and public speaking skills.

Benefits

• Flexible work environment.
• Opportunities for professional development.
• Collaborative team culture.
• Access to innovative technology solutions.
• Commitment to diversity and inclusion.