Senior Manager, Expert Services - Remote

Overview

The Senior Manager, Expert Services will oversee delivery and people management within the organization, ensuring high-quality implementation projects and mentoring team members.

In Short

• Provide guidance for implementation projects and ensure timely delivery.
• Manage customer governance calls and internal project reviews.
• Collaborate with various teams to enhance customer delivery.
• Mentor team members and manage their performance.
• Develop training plans and improve team skills continuously.
• Handle revenue, cost, and margin management for projects.
• Influence customer leaders and stakeholders effectively.
• Drive deliverables and results across teams.
• Travel required up to 50%.
• Work within a flexible and remote work environment.

Requirements

• Experience in AI integration into work processes.
• Canadian citizenship or permanent residency.
• 5+ years in leadership roles in professional services.
• 10+ years of consulting experience with global organizations.
• Strong people development skills and mentoring experience.
• Excellent communication and presentation skills.
• Ability to influence senior management and stakeholders.
• Proactive and self-motivated with a focus on customer success.
• Experience with IT Operations and Digital Transformations.
• Ability to manage cross-functional relationships effectively.

Benefits

• Flexible work environment.
• Opportunities for professional development.
• Inclusive workplace culture.
• Support for work-life balance.
• Access to a global network of professionals.