Senior Manager, Workforce Services - Remote

Overview

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.

In Short

• Own end-to-end workforce strategy and execution for Support, including forecasting, modeling, staffing, scheduling, and compliance to meet variable demand across channels and partners.
• Lead and develop a distributed team of workforce analysts and specialists, providing coaching, mentorship, and clear priorities.
• Create, maintain, and continuously improve workforce models for internal and BPO teams.
• Partner cross-functionally to optimize WFM tools, processes, and policies.
• Serve as the organization’s workforce subject-matter expert.
• Be a strong, passionate people manager focused on teaching, supporting, mentoring, and growing your employees.

Requirements

• 7+ years of experience in the Workforce Management space.
• 5+ years experience in a people management role.
• Exceptional communication and collaboration skills.
• Experience working in WFM tools (e.g., Playvox, Verint, Assembled).
• Experience working with BPO organizations.
• Experience with AI assistants and support optimization tools.
• Excellent data modeling and analysis skills.
• Willingness to dig into the details and solve challenges collaboratively.

Benefits

• Equity stake.
• Flexible work environment.
• A WFH stipend to support your home office setup.
• Unlimited PTO.
• Up to 16 weeks of fully-paid family leave.
• 401(k) matching program.
• Health, vision, dental, and life insurance.
• Up to $25k towards family building and reproductive health services.
• $500 per year for wellness expenses.
• Subscriptions to wellness services.