Senior Manager, Workforce Operations - Remote

Overview

The Senior Manager, Workforce Operations will design and implement workforce strategies that support business growth, optimize performance, and increase operational efficiency.

In Short

• Develops and executes workforce operations strategies through data-driven analysis, strategic recommendations, and hands-on execution in a fast-paced, evolving environment
• Serves as the operations lead for telephony related workforce management tools and technology
• Conducts advanced modeling and analytics to optimize workforce performance
• Analyzes historical trends and forecasts future workforce needs
• Creates and enhances key operational metrics and reporting frameworks
• Collaborates with stakeholders across teams to integrate workforce strategies
• Performs other duties as assigned

Requirements

• Bachelor’s degree is required; master’s degree preferred
• 5 years of experience in business analysis or workforce management
• 3 years of leadership experience required
• Background in healthcare or consulting preferred
• Strong quantitative orientation and proven analytics skills

Benefits

• Opportunities for professional growth
• Dynamic work environment
• Collaboration with cross-departmental teams
• Access to advanced workforce management tools
• Potential for remote work flexibility