Senior Support Engineer / Escalation Manager - Remote

Overview

As a Senior Support Engineer, you will be responsible for handling advanced technical escalations, monitoring system health, and supporting software releases. This role requires strong technical expertise, system architecture knowledge, and an ability to manage dependencies across multiple teams.

In Short

• Handle advanced technical escalations
• Monitor system health
• Support software releases
• Manage dependencies across multiple teams
• Serve as a critical point of contact for incident resolution
• Ensure system stability
• Execute seamless software deployments
• Manage and resolve high-priority technical issues
• Coordinate across multiple teams
• Improve escalation processes

Requirements

• Strong technical expertise
• Knowledge of system architecture
• Ability to manage dependencies
• Strong problem-solving skills
• Effective cross-functional collaboration
• Ability to handle high-pressure situations
• Experience in incident resolution
• Experience in software release management
• Excellent communication skills
• Experience in a similar role

Benefits

• Work with a premier restaurant technology platform
• Be part of a team with decades of restaurant tech experience
• Opportunity to grow with the company
• Contribute to an industry-changing delivery system
• Collaborate with seasoned tech, sales, and marketing executives
• Work in a dynamic and innovative environment
• Engage with local establishments to help them connect with customers
• Potential for career advancement
• Flexible work environment
• Competitive salary and benefits