Technical Support Engineer – Hardware - Remote

Overview

Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers. You will be a part of our Tier 2 support team within the umbrella of the Global Technical Support organization.

In Short

• Provide technical support for hardware and software.
• Collaborate with support engineers across multiple locations.
• Resolve complex customer problems.
• Build knowledge base articles.
• Work closely with Engineering and Product teams.
• Respond to customer inquiries in a timely manner.
• Document customer interactions and solutions.
• Champion Samsara’s cultural principles.
• Work in a fast-paced, hyper-growth environment.
• Flexible working hours may be required.

Requirements

• B.S. in Computer Science, Engineering, or related field.
• 6 months - 1 year of experience in support or technical roles.
• Bilingual in English and Spanish is a must.
• Technical know-how with SaaS systems.
• Experience troubleshooting hardware in a remote environment.
• Excellent customer service skills.
• Strong communication skills.
• Ability to work with shifting priorities.
• Willingness to work flexible hours preferred.
• Experience with CRMs like Zendesk or Salesforce is a plus.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working.
• Health benefits.
• Opportunities for career development.
• Supportive team environment.