Customer Success Manager III - Public Sector - Remote

Overview

The Customer Success Manager III role at Samsara focuses on enhancing the efficiency and sustainability of operations within the public sector by leveraging IoT data.

In Short

• Work closely with top customers in the public sector.
• Collaborate with Sales, Support, and Product teams.
• Ensure customer satisfaction and operational efficiency.
• Conduct workshops to recommend workflow changes.
• Compose joint success plans outlining objectives and metrics.
• Orchestrate executive business reviews.
• Serve as a mentor to Customer Success and Support teams.
• Champion Samsara’s cultural principles.
• 3+ years of experience in Customer Success or account management.
• Bachelor’s degree required.

Requirements

• Experience in a senior Customer Success or account management role.
• Strong priority management and emotional intelligence.
• Experience with technical products.
• Proven track record of effective communication.
• Passion for initiative and thriving in fast-paced environments.
• Ability to manage customer issues with diplomacy.
• Experience in public sector solutions is a plus.
• Strong problem-solving skills.
• Ability to work in unstructured environments.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working options.
• Health benefits and more.