Customer Success Manager - Public Sector - Remote

Overview

The Customer Success Manager for Public Sector at Salesforce will serve as a trusted advisor, helping customers maximize their value from Salesforce through deep relationships and expert guidance.

In Short

• Serve as the single point of accountability for customer success.
• Build and maintain relationships with IT and business leaders.
• Help customers achieve their business goals using Salesforce.
• Provide proactive guidance on Salesforce features and adoption.
• Advocate for customers during incident resolution.
• Coordinate Signature Success catalog services.
• Communicate the value of Signature Success to stakeholders.
• Occasional travel to customer sites may be required.
• Available for after-hours or weekend coverage as needed.
• Australian Citizenship is mandatory for this role.

Requirements

• Experience in Technical Customer Success or SaaS platforms.
• Exceptional communication and presentation skills.
• Ability to translate technical concepts into business terms.
• Knowledge of software development processes.
• Experience leading cross-functional teams.
• Experience with Government customers is preferred.
• Salesforce product certifications are a plus.
• Knowledge of Salesforce products and features.
• Experience with enterprise-level customers.

Benefits

• Opportunity to work with a leading company in the industry.
• Career growth and development opportunities.
• Inclusive workplace culture.
• Access to Salesforce's resources and expertise.
• Work with a diverse range of customers and stakeholders.